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Welcome to Its My Generation

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Delivery & Returns

Please note: We offer FREE UK delivery on all orders!! For international postage see the table below, the prices are a fixed rate so it doesnt matter how many items you buy you will only have to pay the fixed amount!

DELIVERY RATES
Delivery Type Shipping Cost Delivery Time
UK Shipping FREE 3-5 Days*
EU Shipping Coming soon 5-10 Days*
Rest Of World Coming soon 7-14 Days*

 

*These times are quoted by Royal mail and are no guarantee by Its My Generation. Please take into account some products may take longer to be delivered as indicated by the designer on the product description.

Should you have any questions relating to the above please dont hesitate on emailing us:

customerservice@itsmygeneration.co.uk

Returns / Exchanges

If for any reason you are not totally satisfied with the products you receive from Its My Generation you may return them to us within 14 days of receipt of delivery, you can exchange your item within a period of 28 days from receipt of your order. Please note that in any case all goods must be returned in re-sellable condition, with tags still attached and fragrance free. These terms and conditions do not affect your statutory rights.

Note: In case of an item being returned and refund requested a fee of £3.50 will be deducted of the original price paid, this deduction is in order to cover for the sellers shipping cost. 

Exhanges

We will gladly swap your item over for another product that is in stock. Please note however that you will incur a charge of £3.00 (for uk) for reshipping your exchanged item back to you, for international returns please see the table above for delivery charges.

We are only prepared to exchange an item once, if for any reason the product cannot be exchanged then a full refund will be given.

Refunds

The buyer is responsible for all return postage costs, for your protection we recommend that you use a Recorded Delivery Service as any items that fail to reach us will not be issued with a refund. The goods are your responsibility until they reach us successfully.

Original postage costs are non refundable.

We try to process refunds, exchanges and returns as soon as possible but please allow up to 7 days for completion although they are normally processed well before this time frame.

Damaged / Incorrect Items

In the event that the item you receive is either the wrong item or damaged then we will gladly provide an exchange for a new item and will cover the return shipping costs which should be with the Royal Mail Recorded Service. Please find below the returns procedure which should be strictly followed.

  • You should first obtain an Returns form, you can request the form by sending an email to:customerservice@itsmygeneration.co.uk

  • Once we have received your request we will send you a reply email as soon as possible along with a printable Returns form for you to fill out.

  • You must print out and fill in a customer service form and enclose the form with the item that you wish to send back (please request form via e-mail)
  • Please package the item as securely as it was sent.